These terms of order in no way affect your statutory rights as a consumer.
No contract will subsist between you and dorsetcoffee.co.uk for the sale by it to you of any product unless and until dorsetcoffee.co.uk accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time dorsetcoffee.co.uk sends the e-mail to you (whether or not you receive that e-mail). Items can not be bought for resale without prior permission. dorsetcoffee.co.uk reserves the right refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Items can not be bought for use in coffee competition with express permission of dorsetcoffee.co.uk, and reserves the right to refuse to supply. dorsetcoffee.co.uk also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. This is a retail site and as such is for members of the public and not for wholesale / reseller customers. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless dorsetcoffee.co.uk decides otherwise.
Dorset Coffee refund policy
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.
Uou the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include beans that are ground or roasted to your personal specification.) You the consumer have the right to cancel your order without giving a reason The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer can be asked to return and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry website at http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1075385183&type=RESOURCES . Roasted coffee is excluded from these terms.
www.dorsetcoffee.co.uk take credit card orders from most major credit cards. All of our transactions are processed through Paypal.com:
Visa / Delta / Electron
MasterCard / Eurocard
PayPal Top Up Card
- American Express
Cheque Money Orders:
Please note this is only available to UK customers and no goods will ship until funds are cleared.
Expect delivery of your order within 28 days although most items will be dispatched weekly. If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund.
Here are the descriptions of the Shipping terms. Please note we roast to order, so we can not always dispatch on the day of order. For more info on our roasting times click here
Royal Mail 2nd Class
2nd class post aims to deliver within 1-3 working days. This is not a guarantee but an aim. Royal Mail will not class an item as lost or missing for 15 working days but please get in touch if you have not received your order within 15 working days of dispatch.
- Royal Mail does not give tracking numbers to your items, we do have proof of postage, we can use this to only track if your item has been delivered only.
Delivery prices are priced on weight and will be added automatically when an order is place. This will be broken down into the component of price and delivery charge. The final price will be in pounds sterling (unless otherwise stated).
Please be awere all premium coffee are only rosated once month on or around 20th of each calander month.
Communication and Anti Social Abuse.
If you would like to contact us, please either email or call, we will help you in any way we can.
We are a small independent business
Please contact us weekdays, 9.30am through to 4.30pm, any communication placed after those times will be delt with the next working day
Please understand there is a human behind your screen and keyboard, with this is in mind, we have sadly introduced a policy of non communication to any customer that is either, Rude, Abusive, Sarcastic or generally not polite.
Any place of work should be free from such assults, the most Abusive communication will be reported to the Police for further investigation.
This addtion forms part of the contract that any customer makes with us to forfil any order placed.
We reserve the right to cancel/remove/refuse any order/customer details, in such action a refund will be issued.
Please be assured of our best intentions.